Denver Mattress Company in Burlington, IA Closed now

Reviews about Denver Mattress Company

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  September 08, 2019, by James DeLap
  BUYER BEWARE!!!! On 12/14/2014 my wife and I purchased a Couch, Love Seat, Recliner manufactured by Pillow Kingdom from Sofa Mart/Furniture Row (FR). Along with these items we also purchased a two floor model end tables at a discount, a coffee table, two lamps, and a rug. Total price $3,219.61After a couple of months the recliner on one side of the Couch started having issues. The back of the recliner was leaning to one side and the recliner would catch upon attempting to open and retract it. We contacted the store on or about the first of July concerning this issue and were told it was a manufacturers issue and they would not do anything for us. On July 17th 2015, I emailed FR's corporate customer affairs department in order to get resolution. I was referred to their regional manager who assured me he would do everything possible to help out. A few days went by and we received a call from the local store. They offered to take the couch in and see if it could be repaired if we paid them $40 for delivery. We reluctantly agreed. Several weeks went by without any communication when I finally reached out to the regional manager once again. Within a week we received a new couch. Now, the couch is experiencing the same issue, and the recliner in the love seat is also doing the same thing. Once again we reported this to the store manager who told us to come in and pick out what we wanted and he would exchange it. When we went to the store, we were told that we would have to pay the difference between whatever we picked out and the original cost of the furniture. The catch is, FR is only willing to give us partial in store credit for what they sold us. They claim the couch, love seat, and recliner is worth $1,200 in trade, while they are currently selling the same product for $2,300. Basically, they are asking us to give them another $1,000 for a different product of equal value. When I inquired why, the manager informed me that he didn't even have to do this, that he was being generous. Why don't businesses stand behind their products any more?